• Returns And Refund Policy

Thank you for shopping at Apexstoreusa.com

If you are not entirely satisfied with your purchase, we are here to help.
 
We care about our customers as much as we can. During the COVID-19 virus pandemic, our return and exchange period has been extended from 18 days to 45 days. We hope you enjoy your purchase and thank you for supporting Apexstoreusa.com.
 

Exchange or Return for a Refund

We at Apexstoreusa.com hope you love your new purchase. If you are not satisfied, we will happily accept your return for a refund or exchange, subject to the conditions below.
  • We will not refund/exchange any items that are worn, damaged, stained, scented, or altered in any way. All items must have tags.
  • We will not refund/exchange any Final Sale, Accessories, or Intimate items.
  • We will not refund/exchange any items that are sent back without filing a return request (fill out the return request by clicking on contact to our customer service.
  • If an item is returned to us damaged, worn or in an unsuitable condition, you will not be refunded.
  • We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.
  • Apexstoreusa.com reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, Apexstoreusa.com might charge a cleaning/restocking fee.
  • Returns are for U.S. domestic orders in 48 states (not including Alaska, Virgin Islands, Puerto Rico, or Hawaii).
  • For our Activewear and Sleepwear collections, we ask you to keep undergarments on when trying on your lovely, new purchase.
  • If you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.
  • Returns have a $7.99 USD flat fee if you use our discounted label. You may also ship through your preferred courier at your own expense.
  • All size only exchanges are free. Simply indicate the size(s) you wish to exchange on the note. We will then ship the exchanged products as soon as we receive the returns. We offer one free shipping label per product exchange.
 
*Please note that the shipping fee for your original order is nonrefundable.
 

Defective Product:

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product here and we will assist you with the return and refund process.

Responsibility

l  Returned items are the responsibility of the customer until we receive them. Please make sure they are packed properly to avoid any damage in transit.
l  As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we can locate the items and you would like them returned to you, we may ask you to cover the delivery cost.
l  We are not able to refund any tax or duty charged by customs border office.
Instructions on how to return/exchange.
  1. Click “Return” Button and complete all required information.
  2. Print out the return shipping label sent to your e-mail.
III.     Pack the returning goods into boxes and stick the return shipping label outside the box.
  1. Drop the package to your preferred USPS or UPS drop off location.
  2. Your refund/store credit will be processed within 7 days once we have received your package. You will receive a separate e-mail when refund processed*.
  3. Exchange of products are free for the first exchange. If returning products for refund, return label charge of $7.99 USD will be deducted from your refund.
*Typically, it takes 3-7 business days for the receiving bank to credit the money to your account.
 

We do not provide return/ exchange service for products with following conditions.

-      Accessories
-      Final Sale Items (Final Sale Clothing are indicated as "Final Sale" and cannot be returned for exchange, credit, or refunds.)
-      For your protection and care, we will not be accepting any returns or exchanges on our intimates’ items (bras and panties). Intimates’ items that are sent to us for return or exchange will be automatically shipped back to you.
-      Any damage caused by individual factors, such as:
(a) Products have been used, damaged, or tainted including smell which would affect the ability to resell.
(b) Products altered or washed.

Self-Return Instruction

  • For Self-Returns
    If you choose self-return, please return your item(s) along with a printed copy of your invoice to the following address:
    5388 E. Arrow Hwy,
    Montclair, CA 91790
    United States
    *Please remember to include the printed copy of your invoice so that we may trace the refund to your account.
    Once you shipped out your return package, please Fill Returns and tracking number and the item you are returning.

 

Feel free to contact us with any further questions or concerns at:
E-mail:  service@apexstoreusa.com (English)
Phone: 909-399-9688 (English/中文)