FAQs & Coronavirus Update
How do I make a purchase?
Please use the main category navigations to assist you through our online shop: WOMEN, MEN, HOME, BEAUTY & GROOMING, GIFTS. If you’re looking for a specific item, please use our SEARCH box (magnifying glass).
Once you have found what you are looking for, select size and quantity and click ‘ADD TO BASKET’. Review your selected items by clicking the BASKET symbol in the top right corner of the page. You can remove items from your shopping basket at any time during your visit.
When you have decided what you would like to purchase, hover on the BASKET symbol to either review your items by clicking on ‘BASKET’ or click on the ‘CHECKOUT’ button to buy your items, then complete your purchase.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from our store typically ship within 2 to 3 business days.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
I NEED HELP WITH A LATE ORDER.
Orders from our store typically ship within 2 to 3 business days.If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.
PAYMENT
What type of payments do you accept?We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
Is is safe to use my credit card on your website?
We use the latest SSL encryption technology to transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Sagepay. For your safety and protection, we will confirm that the billing address you provide matches the address registered with your credit card company. For additional security, we use Verified by Visa and MasterCard® SecureCode™. These services enhance security against unauthorised use of your credit or debit card when shopping with us. To find out more visit the MasterCard® SecureCode™ and Verified by Visa websites. Once you have registered and created your own private password with your card issuer, you will be prompted automatically at the checkout to provide this password each time you make a purchase. Please note, your Verified by Visa or MasterCard SecureCode password is not your Hambledon account password. We do not have access to your Verified by Visa and MasterCard® SecureCodeTM password.
We also accept Paypal as a payment method.
What do I do if a product is listed as 'unavailable'?
Items may be out of stock. Sometimes they are completely sold out, never to reappear. Sometimes they are due back in stock. If you would like to know when they are next available, please email us at info@apexstoreusa.com or call us on (+1) 909-399-9688.
How do I know you have received my order?
You will receive an email confirming receipt of your order.
How do I know when my order has been shipped?
As soon as your order has been dispatched, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number on this email. You can also trace the order by logging in to your Apexstoreusa account.
What can I do if something is wrong with my order?
If you receive the wrong item or something is missing from your order please send us an email to info@apexstoreusa.com and we will sort it out.
How do I return an item?
If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase within 14 days of receipt to:
Returns Department, The Hambledon, 10 The Square, Winchester SO23 9ES
We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10 days for a full refund from the date we receive the goods. Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service.
*Please note: items excluded from this policy are any special orders; hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.
How do I exchange an item?
If you find you need an alternative size or colour of an item that you have ordered, make a request to us via email at info@apexstoreusa.com and we will let you know if the required item is available. If it is we will ship it to you free of charge, but the return of the original item(s) is still your responsibility.